Cancellations and Refunds

Cancellations and Refunds Questions & Answers

  1. Can I request a faster turnaround time after placing an order?
  2. How do I cancel my order?
  3. Can I change my artwork files?
  4. Can I change quantity option after ordering?
  5. Can I request a hardcopy proof after ordering?
  6. How do I change shipping method after placing an order?
  7. Can I change paper option after ordering?
  8. What if there is a product pricing or option error?

So, you need to cancel or update an order. What happens? Since we are a print on demand service, we place our material orders on a daily basis. If you need to cancel and order, one of three things may happen:  All of our products are made to order. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, and twelve hours for standard shipping, or once the campaign ends (whichever comes first).

Before Processing

If you are able to cancel your order before it beings processing, we can cancel the order free of charge.

While Processing

If you cancel the order after it begins processing, we have to charge a $15.00 or a 30% of the cost, cancellation fee, whichever is greater. We still may not be able to intercept order.

After Printing

Orders cannot be cancel the order after it has already been printed, we are unable to cancel the order

Although Berber Corp / UltraTech  will try to accommodate any changes to your order, Berber Corp / UltraTech  cannot guarantee that you will receive a faster turnaround time for your print job(s).

Our ability to change turnaround time for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you will likely be charged a fee to upgrade your print job(s) to a faster turnaround time. Please note that we can not change the turnaround of your job after it is received by prepress or production department.
Contact your Berber Corp / UltraTech agent or our customer service team direct. understanding that our team still has to have time to check with our production staff and support teams to make changes for you.  If your order is a rush order it should state so on all documents and invoices. 
To expedite your request, we encourage you to log in to your account by clicking the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.

If ordering online once you click the “Confirm Order” button and submit your order, your credit card will be charged for the total amount shown, including shipping and handling fees, if applicable. No refunds will be given for orders that have been received by our prepress department.
In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by Berber Corp / UltraTech  for that order. In such cases, you will be charged a minimum $15 cancellation fee, which would be in addition to any fees charged for proofs, if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by Berber Corp / UltraTech  for that order.
To expedite your cancellation request, we encourage you to log in to your account by clicking on the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to cancel.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.

Artwork files can be changed anytime before you approve your print job. After you approve your print job online, including artwork files, Berber Corp / UltraTech  cannot guarantee that we will be able to update your artwork files unless you have requested a proof.
If you have requested a proof, you can change your artwork files before approving your proof. Please note that Berber Corp / UltraTech  cannot guarantee that we will be able to update your artwork files after you have approved the proof for your print job since your job will be sent to our production department to be printed on one of our presses.
To expedite your request, we encourage you to log in to your account by clicking the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.

Although Berber Corp / UltraTech  will try to accommodate any changes to your order, Berber Corp / UltraTech  cannot guarantee that we will be able to update quantity option for your print job(s). Our ability to change quantity option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you could incur an additional cost to change your print job(s).
To expedite your request, we encourage you to log in to your account by clicking the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.

Although Berber Corp / UltraTech  will try to accommodate any changes to your order, Berber Corp / UltraTech  cannot guarantee that we can change the proof option for your print job(s). Our ability to change proof option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you will likely be charged a fee to upgrade your print job(s) to include a hardcopy proof.
To expedite your request, we encourage you to log in to your account by clicking the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support

Although Berber Corp / UltraTech  will try to accommodate any changes to your order, Berber Corp / UltraTech  cannot guarantee that we will be able to update shipping method for your print job(s). Our ability to change shipping method for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you could incur an additional cost to change your print job(s).
To expediate your request, we encourage you to log in to your account by clicking on the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.

Although Berber Corp / UltraTech  will try to accommodate any changes to your order, Berber Corp / UltraTech  cannot guarantee that we will be able to update paper option for your print job(s). Our ability to change paper option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you could incur an additional cost to change paper option for your print job(s).
To expedite your request, we encourage you to log in to your account by clicking the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to change.
You can also submit your request via an online customer service form that can be found at: http://www.berberprints.com  or http://berbersolutions.com   and / or   https://www.berber.com/support.  

While Berber Corp / UltraTech  strives to provide accurate product and pricing information, pricing or option errors may occur. Berber Corp / UltraTech  cannot confirm the price of a configured product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Berber Corp / UltraTech  shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Berber Corp / UltraTech  may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices are subject to change without notice.

Replacement Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 6 days. Check out our handy list below to determine if you are eligible for a replacement.

Our Responsibility

 

Your Responsibility

Our Responsibility: Oops! Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you. 

Faulty Product
If the product has a hole, stains, or manufacturing defect. 

Placement Issue
If a print is clearly crooked or off-center (>1″). 

Incorrect Image
If we printed the wrong image. 

Wrong Item Sent
If we send you the wrong garment, color or size.

 

Your Responsibility: Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, its up to you to sort things out. 

Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction 

Artwork Issue
Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels 

Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment. 

Incorrect Image
You selected the wrong image to be printed.

Replacement Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item if the sale date was within the last 6 days. Check out our handy list below to determine if you are eligible for a replacement.

Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on. 

Please follow these instructions for an exchange: 

1. Take a photo of the problem – If the problem is print size, please use a ruler. 
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to  the Berber Support Help Desk at https://www.berber.com/support 
3. Please include the following:

  • The photo(s) ( in some cases we may require a few of the damaged items )
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 24 – 72 houirs

To return a Berber Corp / UltraTech product:
You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply submit a support ticket at  https://www.berber.com/support  and make a request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on outside of the return parcel.
What cannot be returned: 
Due to the nature of custom printed goods, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. 
We can not be responsible for the purchase of incorrect sizes, colors, material and will not be able to accept returns for this reason once the garments are custom printed.
If your items are misprinted, materially flawed, or defective in any way, please contact us at https://www.berber.com/support  or at 916-488-3300 or 1-866-543-4121 within 5 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.
Returns for exchange or store credit: must be made within 5 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact CUSTOMER SUPPORT to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
·  Write the RMA number written in a conspicuous place on outside of the return parcel.

We reserve the right to refuse service without disclosing a reason.

Please review our AUP & Terms Page and Refund & Cancellation Policy and Privacy Statement and FAQ’s Page also

THANK YOU

QUESTIONS/COMMENTS/CONCERNS: If you have any questions about the contents of this page, policy  or simply wish to reach us for any other reason, you may do so by following this link: 

 HELP DESK or https://www.berber.com/support/


Do NOT follow this link or you will be banned from the site!